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How Cabinetworks Group Streamlined Processes With IT Edge CRM

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Following a merger of two well-known cabinetry companies, Cabinetworks Group has become one of the largest manufacturers in the space. In fact, they are the second-largest company of their kind in America, with offices and manufacturing facilities across the country. Their brands are favored by builders, dealers, distributors and home centers throughout North America.  The entire team at Cabinetworks Group prides themselves on guiding their customers through the process of…

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From Sales to Field Service to Billing: How Salesforce Benefits Eldredge Septic

Over the years, Eldredge Septic Companies has grown while remaining true to their roots as a family-run business dedicated to honest and dependable service. The Chester County company attributes much of their success to their steadfast commitment to exceptional customer service and their team of experienced field technicians. As the company grew, they knew that they would have to turn to technology in order to continue offering the highest quality…

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Customized Salesforce Streamlines Pittsburgh Film Office Operations

Customer Case Study: The Pittsburgh Film Office IT Edge’s customer the Pittsburgh Film Office (PFO), has a lofty mission, but needed Salesforce to help centralize their organization. The Pittsburgh Film Office is a non-profit corporation whose goal is to attract film production projects to the greater Southwestern Pennsylvania region. A resource for the film industry since 1990, the Pittsburgh Film Office assists in the process of sourcing locations, vendors, and…

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Rolloff Dumpster Direct built its business on Salesforce App Cloud for Rapid Quoting and Vendor Selection

by IT Edge CRM

Customer Case Study: Rolloff Dumpster Direct leverages Salesforce App Cloud Customized Salesforce solutions take the guesswork out of complex tasks like vendor selection. When customer service representatives (CSRs) are empowered by tailor-made Salesforce App Cloud tools, it facilitates faster, more accurate quotes and payment processing. IT Edge CRM’s customer, Rolloff Dumpster Direct (RODD), is an ideal example of the benefits businesses can reap from a Salesforce solution custom-made for their…

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PA Nonprofit Uses Salesforce to Serve Up Streamlined Client Visits

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Customer Case Study: The Lord’s Pantry of Downingtown The Salesforce Foundation’s 10-seat license donation and the Nonprofit Success Pack can have a significant impact on charities’ day to day activities. The solution IT Edge CRM designed for the local nonprofit The Lord’s Pantry of Downingtown is an ideal example of Salesforce at work for Nonprofits. The Pantry’s mission is to combat hunger by providing food to those in need. It’s…

Trailer Manufacturer Hits the Road with Precision-Targeted Lead Referral System

by IT Edge CRM

Customer Case Study: Lead Referral System for Eager Beaver Trailers   IT Edge CRM’s customer, Eager Beaver Trailers, needed a tailor-made Salesforce solution. With a vast network of trailer dealers throughout the United States, Canada, Mexico, and Latin America, sales reps had a hard time selecting a dealer to best serve their customer. They required a tool to help channel leads to the most appropriate dealer. An ideal dealer match…